CTI SOFTWARE

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Product Code : 02

Product Specification

CTI SOFTWARE

Computer telephony integration, also called CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinate. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (Voice, email, web, fax, etc.) with computer systems.

Customized campaigns
Agent Screen pop
Intelligent call routing & queuing
Interactive Voice Response
Automated Number Identification

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HEM INFOTECH

B/7, 1st Floor, Prathma Appt., B/h Dharnidhar Jain Derasar, Opp. Senior Citizen Park, Vasana, Ahmedabad - 380007, Gujarat, India
Phone:91-79-30029073/32919073/26606412

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Key Personnel

Mr. Purav A Shah (Proprietor)
Mobile:+919327000722, +919662547607